Ask Margo
Ask the show a question. Find the right exhibitor.
Margo helps attendees search a show in plain language using only that organizer's approved event data. She returns relevant exhibitors, booth locations, sessions and specials, or says when the show has no match.
774-436-MARGO · answers about TripPass day or night
Try her now — this is the same assistant, pointed at TripPass itself.
What attendees can ask Margo.
The useful questions are the ones people already ask while walking a show floor.
Products
Who sells composite decking?
Schedule
What seminar starts next?
Show floor
Where is Booth 315?
Honest limits
Does anyone install heated driveways?
Scoped to one show
The organizer controls what Margo knows.
Each event has its own approved information. Margo cannot reach another organizer's data, and the public website assistant cannot reach any private event or account data.
RideOS
Margo also supports passenger questions inside RideOS.
In a RideOS passenger experience, Margo is scoped to that passenger's trip and the operator's published instructions. This transportation use is separate from TripPass Event discovery.
What she will do
- Answer from your published information, in the customer's own words
- Point to the right part of the experience instead of repeating it
- Recognise urgency and route it to a person quickly
- Say plainly when something is not published
- Log the questions being asked so you can see what is missing
What she will not do
- Invent a policy, a price, a time or a location
- Reveal another customer's, passenger's or attendee's details
- Change a booking, cancel a trip or move money
- Follow instructions typed by a visitor trying to change her behaviour
- Pretend to be a person
Questions
About Margo.
What is Ask Margo?
Ask Margo is the event discovery assistant inside TripPass. Attendees ask questions in their own words and receive answers drawn from the organizer's published exhibitors, products, booth locations, sessions, specials and event information.
Where does Margo get her answers?
Only from your own published information and the details of the trip or event in front of her. She is not answering from the open internet, and she will say she does not know rather than invent something.
Can Margo see other customers' information?
No. Each experience is scoped to one account and one trip or attendee session. Margo cannot reach another company's data, and on the public website she cannot reach account data at all.
Can I talk to Margo on the phone?
Yes. Call 774-436-2746 — easier to remember as 774-436-MARGO. Margo answers questions about TripPass around the clock and takes support requests through to a person when one is needed.
Does Margo replace my staff?
No, and it is not meant to. Margo handles the repetitive questions your team answers dozens of times a day, and hands anything unusual, urgent or account-specific straight to you.
What happens when Margo does not know?
She says so plainly and points to a person — your dispatch number in a transportation experience, the show office at an event, or TripPass support on the public site. She does not guess.
See what Margo can answer about your show.
Build a private preview from your exhibitor spreadsheet and floor plan, then ask the questions your attendees will ask.
Ask for 774-436-MARGO if it is easier to remember.