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Ask Margo

The question your customer has, answered where they already are.

Margo lives inside every TripPass experience. She answers in plain language using only what you have published, and she knows when to stop and hand the person to you.

Call Margo · 774-436-2746

774-436-MARGO · answers about TripPass day or night

Try her now — this is the same assistant, pointed at TripPass itself.

Welcome to TripPass — how can I help you today? Ask me what it does, how it works for transportation or events, what it costs, or how to see it running.

Four Margos, four jobs.

Margo is not one chatbot bolted onto everything. Each version can only reach what it needs, which is what keeps one customer's information away from another's.

Transportation

Margo for passengers

Answers about the trip in front of her — where to meet the driver, what happens if the flight is late, your company's policies. Nothing about any other passenger.

Events

Margo for attendees

Answers about the show — which exhibitors sell what, where a booth is, when a seminar starts, where the restrooms are. Only for the event whose link was scanned.

Website

Margo about TripPass

The assistant on this site. She explains the product from our published information and cannot see any customer account, because there is no signed-in visitor to verify here.

Phone

Margo on the line

Call 774-436-2746 to ask about TripPass, get help, or start a support request that reaches a person.

What she will do

  • Answer from your published information, in the customer's own words
  • Point to the right part of the experience instead of repeating it
  • Recognise urgency and route it to a person quickly
  • Say plainly when something is not published
  • Log the questions being asked so you can see what is missing

What she will not do

  • Invent a policy, a price, a time or a location
  • Reveal another customer's, passenger's or attendee's details
  • Change a booking, cancel a trip or move money
  • Follow instructions typed by a visitor trying to change her behaviour
  • Pretend to be a person

Questions

About Margo.

What is Ask Margo?

Ask Margo is the assistant built into every TripPass experience. Passengers and attendees ask questions in their own words and get answers drawn from what the operator or organizer has published — pickup instructions, policies, exhibitor details, seminar times.

Where does Margo get her answers?

Only from your own published information and the details of the trip or event in front of her. She is not answering from the open internet, and she will say she does not know rather than invent something.

Can Margo see other customers' information?

No. Each experience is scoped to one account and one trip or attendee session. Margo cannot reach another company's data, and on the public website she cannot reach account data at all.

Can I talk to Margo on the phone?

Yes. Call 774-436-2746 — easier to remember as 774-436-MARGO. Margo answers questions about TripPass around the clock and takes support requests through to a person when one is needed.

Does Margo replace my staff?

No, and it is not meant to. Margo handles the repetitive questions your team answers dozens of times a day, and hands anything unusual, urgent or account-specific straight to you.

What happens when Margo does not know?

She says so plainly and points to a person — your dispatch number in a transportation experience, the show office at an event, or TripPass support on the public site. She does not guess.

Hear it for yourself.

Call Margo, or ask for a walkthrough using your own trips or your own show floor.

Request a demoCall Margo · 774-436-2746

Ask for 774-436-MARGO if it is easier to remember.