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Support

Tell us what's wrong.

Margo picks up day or night on 774-436-2746 — that's 774-436-MARGO if it's easier to remember. If it's not urgent, or you'd rather write it down, use the form below.

P0

Critical outage

TripPass is down or unreachable for everyone.

P1

Production-critical

A live trip or a running show is affected right now.

P2

Customer issue

Something is wrong but the day is still working.

P3

Question or request

How do I…, can you change…, we'd like…

Submit a request

For a live outage during a show, call Margo on 774-436-2746 rather than waiting on a form.

Support

What to expect.

How do I contact TripPass support?

Call Margo on 774-436-2746 at any hour, or submit the form on this page. Both reach the same support queue, and urgent issues are prioritised ahead of questions.

How fast will someone respond?

Critical outages and live-event problems are picked up first and worked continuously. Ordinary questions and change requests are answered during published support hours, usually within one business day.

What does TripPass support cover?

The software: the platform, your branded experience, imports, links, Margo and reporting. It does not cover running your transportation or your event — dispatching vehicles, staffing a booth or managing your customers stays with you.

I am a passenger or an attendee. Can TripPass help me?

For anything about your actual trip or the show itself, the transportation company or the show office is the right place — their number is in the experience you were sent. If the link itself is broken, tell us here and we will look at it.