Frequently asked
Questions, answered properly.
If yours isn't here, ask Margo — the button in the corner, or send it to support.
About the platform
What is TripPass?
TripPass is an event engagement platform. Attendees scan one QR code at a show and get a searchable version of the whole floor — exhibitors, the products and services they sell, booth locations, seminars and show specials. Exhibitors receive permission-based leads, and organizers see what attendees were looking for.
Is TripPass an app?
No. TripPass opens in the phone's web browser from a QR code or a link. There is nothing to install from an app store, and no account for the attendee to create. It can be saved to the home screen so it behaves like an app if they want that.
Who buys TripPass?
The event producer or organizer — trade shows, consumer shows, expos and association events. They provide the experience to their attendees and exhibitors, and stay the brand those people see.
Does TripPass replace registration, ticketing or event management?
No. TripPass is the attendee discovery, engagement and lead layer that sits alongside those systems. Registration, badges, ticket sales, booth sales and invoicing stay where they are.
Does TripPass use Apple Wallet or Google Wallet?
Not today. The full experience lives in the mobile web, which can do far more than a wallet card. Wallet passes are planned later as a lightweight way to keep the link handy, not as the product itself.
For event organizers
How does TripPass work for a home show?
You send your exhibitor list and schedule, usually as a spreadsheet. TripPass builds a branded mobile show guide with exhibitor and product search, booth locations, the seminar schedule, amenities and show offers. Attendees scan a QR code at the door and use it on their own phone.
What do exhibitors get out of it?
Visibility to attendees actively searching for what they sell, a profile they can maintain themselves through a private portal, and consent-based leads captured at the booth with a record of who asked for what.
Do attendees need to register or download anything?
No. They scan a QR code or follow a link and the show guide opens. Nothing to install, nothing to sign up for.
What happens when no exhibitor sells what someone searched for?
TripPass says so rather than inventing a match, and records the search. After the show you get that list of unmet demand — a recruitment list for next year's floor.
Can we reuse the setup for next year's show?
Yes. An event can be cloned with its categories, layout and structure intact, so the second year is a data refresh rather than a rebuild.
Setup, pricing and support
How long does it take to get started?
An event built from an exhibitor spreadsheet takes a few days, including a review pass where you approve everything before doors open.
How much does TripPass cost?
TripPass Event is $1,495 per show, with no subscription. QuickStart, the launch service where we build the show from your spreadsheet and floor plan, is $750 one time and is waived for qualifying founding organizers. Livery and passenger transportation plans are listed separately on the RideOS pricing page.
Do I need a developer?
No. Spreadsheet upload needs no development at all. An API and webhooks exist for producers who want to push updates automatically, but they are an option rather than a requirement.
How do I get help?
Call Margo on 774-436-2746 at any hour, or submit a support request from the support page. Critical outages and live-event problems are prioritised ahead of general questions.
Can I see it before committing?
Yes. There is a permanent demonstration show anyone can open on their phone, and we will build a private preview using your own exhibitor data if you send it to us.
Transportation and RideOS
TripPass used to be for limo companies — what happened?
Nothing was removed. TripPass passenger technology is live and supported, and it now powers the passenger experience inside RideOS, the livery reservation, dispatch and operations platform. TripPass itself is the event engagement platform.
What does the passenger see for an airport pickup?
Their flight's current status, the terminal and where in it to meet the chauffeur, the operator's specific instructions for that airport, the vehicle and driver once assigned, and live progress as the driver approaches. It updates itself if the flight moves.
Will it replace my dispatch software?
No. The passenger experience sits alongside dispatch and reads from it. Dispatching, pricing and billing stay exactly where they are.
Where do I find transportation pricing?
On the RideOS pricing page, linked from the passenger technology page and the site footer.
Want to see your own show in TripPass?
Send us your exhibitor spreadsheet and floor plan. We will build a private TripPass preview using your own event data.
Ask for 774-436-MARGO if it is easier to remember.