Passenger technology for RideOS
TripPass passenger technology for RideOS.
RideOS is the livery reservation, dispatch and operations platform. TripPass passenger technology is the branded trip experience inside it — every itinerary carries the operator's logo, colors, phone number and booking link, and runs in any mobile browser.
Live and supported · White-label ready · No passenger app required
Looking for the event platform? TripPass Event is what attendees scan at trade and consumer shows.
The problem
Right now the trip lives in five different places
A confirmation email sent at booking, texts from dispatch, a call from the driver, a flight that moved, and a passenger standing in the wrong terminal. TripPass puts all of it on one screen that stays current.
A confirmation email from the day they booked
Scattered texts from dispatch
A phone call from the driver
Flight times that changed
Confusion about where to meet
How it works
Four steps, no app store
The reservation arrives
Type it in, forward your confirmation email, upload a CSV, or send it over the API.
The passenger gets a link
A secure link in a text or email, opening straight to their trip in any mobile browser.
It updates through the ride
Driver assigned, en route, arrived — plus flight details and where to meet.
They review and rebook
One tap to leave a review, one tap to book the ride home.
Works with what you use
Keep your reservation system
TripPass is a passenger-experience layer, not a replacement for how you take bookings. Reservations reach it four ways — pick whichever suits how you already work.
Type it in
Create a trip by hand in a few fields. Nothing else required.
Forward the email
Send your confirmation emails to your TripPass address and we read them.
Upload a CSV
Map your columns once, then upload as often as you like.
API or webhook
Push reservations straight in from your own tooling on Plus and Pro.
We do not claim automatic integration with any particular reservation system.
The journey, not just the ride
One link that holds the entire trip
Most rides are one leg of something bigger. TripPass organizes the whole journey — your pickup, their flight, their hotel, the return — so your company stays present from the driveway to the door.
Ground transportation
Pickup and dropoff, reservation number, vehicle, chauffeur, luggage and special instructions.
Flights
Airline, flight number, terminal, gate and times, with FlightAware status available on supported connected airport workflows.
Hotels & more
Check-in, check-out, confirmation numbers, activities, dining and meetings on one timeline.
Retention, built in
The ride home is the one you keep losing
When a passenger has a return flight and no return ride, TripPass shows it — inside the itinerary, where they're already looking. One tap goes straight to your booking page.
- “Your ride home isn't booked yet” prompt on the passenger's own itinerary
- Every button routes to your booking URL and your dispatch line
- Welcome-home screen after the trip: book next, review, refer a friend
Your ride home isn't booked yet
Complete your trip
Reserve transportation with Ace Shuttle.
Powered by TripPass
Built for operators
A dashboard your dispatch team will use
Multi-tenant by design
Every journey, passenger, driver and message belongs to one company. Your data is never visible to another operator.
Your branding everywhere
Logo, colors, phone, dispatch line, website and booking URL — with a live white-label preview.
Journey builder
Create a journey, drop in each event, and the customer link generates itself.
No app, no login
Passengers open a secure link from a text message. Nothing to download, nothing to remember.
Secure share links
Unguessable tokens, revocable at any time, scoped to a single journey.
Save to home screen
Passengers can keep the link on their phone like an app, without installing anything.
Premium upgrade
Add Margo, your AI concierge
Margo answers passenger questions inside the trip experience and escalates to your dispatch team when a human is needed. Available as an upgrade on top of TripPass Core.
Powered by Call Margo
A smarter way to connect reservations, communication and customer convenience
Reservations
Connected
Bookings flow straight into the journey your passengers see.
Communication
Simplified
Automated updates keep riders, drivers and dispatch on the same page.
Customers
Delighted
One-tap access to trip details, driver info and help — no app required.
RideOS
The livery platform this technology runs inside.
RideOS handles reservations, dispatch and operations. TripPass supplies the passenger experience — branded trip pages, flight awareness, driver details, pickup instructions and return-trip booking.